Refund policy

Refund and Return Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the products.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us (Glasshour Beauty / RKFASTSHIPP SRL) by means of a clear statement (for example, an email) sent to contact@glasshourbeauty.com, of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

Returning Products

You shall send back the products without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

You will have to bear the direct cost of returning the products.

Condition of Returned Products

You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products. Cosmetic products must be returned unopened, unused, with safety seals intact, for hygiene and health protection reasons.

Exceptions to the Right of Withdrawal

In accordance with consumer protection legislation, the right of withdrawal does not apply to cosmetic products which have been unsealed/opened by the consumer, for reasons of health protection and hygiene.

Defective or Damaged Products

If the product you received is defective, damaged or different from what you ordered, please contact us at contact@glasshourbeauty.com within 48 hours of receipt, with photographs of the product and packaging. We will offer you a replacement product or a full refund, including delivery costs, at no additional cost to you.